Minimus Fulfillment is a division of Minimus.biz, ranked in the top 1000 highest grossing B2C e-commerce businesses, and top 300 B2B businesses in the U.S. We bring our own entrepreneurial approach to our fulfillment division clients... viewing ourselves as a "part of your team" and not just a vendor.
We view the customer experience of timeliness, accuracy, the shipper box and interior packaging, and customer service to be of primary importance to help our clients build strong relationships with their customers.
To enhance customer experience with our own shipping box, we developed the Talking Shipper©. Take a look at the video to learn more.
Every business is unique and has its own needs. Please reach out to us, and/or schedule a visit to our facility so we can go through your company and its needs to help support your business growth.
Leveraging its own systems for e-commerce and wholesale/distributor warehousing and fulfillment, Minimus.biz has been offering warehousing and fulfillment services to other brands for over 5 years. Our approach is to work with brands as their partner, and not as a vendor simply stuffing a product in a bag. We bring the same marketing and entrepreneurial approach with our fulfillment customers as we do with ourselves.
We work with both single touch e-commerce pick/pack to full cases and pallets for wholesale and distributor ordering. We also work with shipping to Amazon, and a variety of national retailers that have their own pallet preparation specifications. Clients range from 1 pallet of goods to 500 pallets of goods.
We have an in-house team of award-winning customer service reps for email or phone support of your customers. Customer service ticket software tracks customer correspondence. VOIP toll-free numbers available. Email and phone tree system so multiple agents can access accounts. We also work on emergencies to assist with any crises our customer might have (e.g. A rush overnight). Repetitive issues are communicated back to the client for potential pre-sale improvement (e.g. adding information to the client website's FAQ, or checkout screen).
Leverage our kitting department for any kits, subscription boxes, or other special assemblies needed. We have both design staff and assembly line staff experienced in a myriad of concepts. In 2011, the promotional products trade industry named us one of the hottest rising brands in the industry for our work in custom kitting.
We collaborate on the customer experience, which includes custom box design and production, packaging materials and enhancements, insert cards and other marketing materials. We go through a host of options to dial in the best solutions for the given brand and its specific message. This often entails an in-depth meeting at our facility to sit with the brand’s team to go through the options and work to an optimal solution. We offer pre-vetted preferred vendors that we use exclusively for our custom boxes, labels, inserts, and more, in order to provide top level quality and service on componentry (or we can work with a client's vendors).
Every business is unique, and we like to gain an understanding of our client's businesses to provide the proper services and approach. In a majority of cases, we participate in a collaborative environment to help provide improvements to clients' processes, packaging, and overall customer experience.
We benchmark ourselves against other industry providers to ensure that the final pricing is competitive (many different providers have different fee structures that can often mask the final pricing).
We use the same care in the pick/pack as we do with our own business, that has continually operated an extremely low <1% (at the "best in class" industry standard) error rate.
Discounted postage/freight as a high volume shipper with FedEx, USPS, and freight. We also have an international postal consolidator for individual box shipments, and an international importer and exporter freight company with a customs clearance partner, that we work with to help with anything going in and out of the country (and we have a good relationship with the U.S. Department of Commerce for anything that needs additional support).
We work with a variety of customers and their unique situations. We might be given full management of their website, access to download and upload orders, feed files sent back and forth, or full integration with our enterprise level 3PL software. We have experience with a variety of carts (e.g. Shopify, WooCommerce) as well as Amazon.
We have a food and non-food contract packaging company, Minimus Products, located a few blocks away, which can help in the creation of various products that might be relevant for a brand.
Given that Minimus.biz works with so many brands through its own offerings (over 300 manufacturers), other fulfillment clients, and its contract packaging sister company, Minimus Products, we occasionally are able to bring people together for win-win-win sales opportunities. Minimus is also partnered with an accelerator that invests into, and provides operational and marketing support to growing consumer product businesses.
Consumer goods (toiletries, cosmetics, etc.), food (shelf stable), apparel (general, swimwear, intimates, etc.), electronics, high profile celebrity products, and more!
We love our customers, so feel free to schedule a site visit.
2610 Conejo Spectrum Street, Newbury Park, CA 91320, USA
Monday - Friday: 9am - 5pm