3PL & fulfillment · Thousand Oaks, California
Big enough to ship thousands of orders a day. Small enough to answer when you call.
Minimus Fulfillment ships DTC and B2B out of our Thousand Oaks, California headquarters — for brands starting out and for brands doing hundreds or thousands of orders a day, across the United States and worldwide. We came up running consumer brands ourselves, so we speak entrepreneur, and we would rather be a partner than a vendor.
What we ship
Your category, handled by people who have shipped it before
Different products break in different ways, and the difference is operational rather than cosmetic. Here is what that looks like in practice.
Food & beverage
Shelf-stable food and drink, snacks, bars, powders and packaged goods, stored under federal and California food warehousing registration, with a separate organic registration for certified product.
Food & beverage fulfillment →Supplements & nutraceuticals
An FDA-registered facility that handles the category daily, including the Amazon expiration-date marking that gets inventory refused when it is done wrong, plus bundles, starter kits and subscription programs.
Supplement fulfillment →Apparel & accessories
Deep size-and-color matrices picked accurately, folding and poly bagging to your standard, hang tags and price tickets, and a returns process designed at onboarding rather than improvised in January.
Apparel fulfillment →Beauty & personal care
Protective, gift-ready pack-outs for fragile and high-value product, aerosols and ORM-D included, plus the hand-assembled PR and influencer kits that launch it.
Beauty fulfillment →Toys & collectibles
Seasonal peaks planned rather than survived, floor-ready retail packs and displays built to a planogram, and collectible drops where the condition of the box on arrival is the product.
Toy & collectible fulfillment →General merchandise
Housewares, pet, stationery, seasonal and novelty goods. If it is shelf-stable and within ORM-D, we have almost certainly shipped something like it.
See what else we handle →FDA-registered, and registered with California for food and organic
Minimus LLC holds its own FDA registration, a California Department of Public Health food warehousing registration, and a separate organic registration — covering food, beverage and supplement product. That combination is rarer than it sounds, and it is what lets a regulated brand store with us without breaking its own compliance chain. What each one covers
How we work
We speak entrepreneur
We came out of building and running consumer products businesses, not out of logistics. That shows up in how we behave when something is unusual, urgent or not in the contract — and in what we bring to an account beyond the shipping.
We keep an eye out
It is not an everyday thing, but we spend our days around brands, buyers and operators, and when a sales lead or a useful introduction crosses our desk and fits one of our clients, we pass it along. No 3PL owes you that. We think of clients as partners we are trying to help rather than accounts we are servicing.
We look for money you are leaving on the table
A carton that is costing you dimensional weight on every order. A pack-out that could lose thirty seconds. A carrier service that is wrong for your zone mix. We see your numbers every day and we tell you what we notice.
We work with entrepreneurs
Founder-led brands, second-time operators, and launches for some of the largest and most followed celebrities in the world. People who move fast, change their minds, and need a partner who treats that as normal rather than as a change order.
A person, not a queue
You get people who know your account and can walk out to the rack while you are still on the phone. No ticket number, no tier-one script, no 48-hour response window.
Exceptions are normal here
A promo insert for two weeks. A different pack-out for VIP customers. Two thousand orders out the door by Friday. At a national network these are change requests. Here they are Tuesday.
You can stand in the building
Our warehouse is ours. Come walk the floor, meet the team, look at your own pallets. A brokered network cannot offer that, because the building is not theirs either.
What we do
One building, one team, and most of what a scaling brand needs
Storage and shipping is the starting point. The work that actually decides whether a brand grows — retail compliance, kitting, packaging, answering customers — usually sits with three different vendors. Here it sits with one.
E-commerce (DTC) fulfillment
Pick, pack and ship direct-to-consumer orders from Shopify, Amazon, WooCommerce, TikTok Shop, Walmart and anywhere else ShipStation connects. Same-day on orders in by 9:00am Pacific.
Learn more →B2B & retail-compliant fulfillment
Case picking, pallet building, labeling to a retailer’s routing guide, and LTL freight. About half of what we ship is B2B — it is not an afterthought here.
Learn more →Amazon prep
FNSKU labeling, polybagging, bundling, carton marking and shipment creation for FBA, plus seller-fulfilled orders when you would rather hold your own inventory.
Learn more →Packaging, kitting & assembly
Custom shipper and retail boxes, displays, specialty packaging and inserts — designed and sourced here — then the hand assembly, kits and subscription pack-outs that fill them.
Learn more →Customer service
Staffed on site with your merchandise. Your customers answered under your brand, an enterprise ticketing system, and liaison with your own brand team.
Learn more →Compliance
Registered to handle food, supplements and organic
Minimus LLC holds its own FDA registration and is registered with the California Department of Public Health for food warehousing, including a separate organic registration. That combination lets a food, beverage, supplement or certified-organic brand store product with us without breaking its own compliance chain.
It is a genuinely short list of 3PLs that can say all three. Most providers advertising supplement and food fulfillment hold no registration at all, and the few that do rarely explain what theirs actually covers.
- Federal. FDA food facility registration, held by Minimus LLC, covering the building your product sits in.
- State. California regulates food warehousing separately from the federal government. We are registered with the California Department of Public Health.
- Organic. A separate registration again, so certified organic product stays in a documented, segregated handling chain.
- Operationally. Lot numbers and expiration dates captured at receiving, first-expired-first-out picking, and the ability to trace where a lot went.
Documentation is available on request, and we are happy to answer a certifier’s or retailer’s questions directly.
What that covers in practice
- Shelf-stable food and beverage
- Dietary supplements and nutraceuticals
- Certified organic product, kept segregated and documented
- Amazon expiration date marking to Amazon’s format
- Documentation available for your certifier or retailer
Need something we are not?
For refrigerated or frozen storage, alcohol, or a program requiring GFSI or SQF certification at the warehouse, we have a referral partner. We will make the introduction rather than leave you looking.
Scale
Built for volume, without becoming a call center
Hundreds to thousands of orders a day is where most of our clients sit and where the operation is designed to run. The difference is that the responsiveness does not disappear as the volume goes up.
| Volume | What that looks like here |
|---|---|
| Thousands of orders a day | Routine. Staffed, racked and rated for it, with national ground and air coverage out of California every day. |
| 50,000 orders in a single day | The peak we have actually run on a special project — planned in advance, not absorbed on short notice. |
| Hundreds of orders a day | Where most of our client base sits, in a mix of DTC and B2B. |
| 10–20 orders a day and climbing | We will take a brand on at this level if it is on a clear growth path. Most national networks will not, which is why founders who plan to scale often start here. |
Customer service on the warehouse floor
Our customer service team sits with the merchandise. They can answer your customers directly, on your behalf, and see the same inventory the picker sees.
DTC and B2B from one inventory pool
Roughly half of what we ship is B2B. When a retail purchase order and a flash sale draw from the same pallets, you can see the conflict before it becomes a stockout.
Packaging and assembly in house
Custom boxes, displays and inserts designed and sourced here, then hand-assembled here. One vendor instead of three, and no shipping components between them.
Getting started
What onboarding actually looks like
- A real conversation Order volume, SKU count, what your product is, what it weighs, where it is now, and what has gone wrong at your last 3PL.
- A written quote Every line item, so you can compare it with the one you already have. No surprise fees invented at invoice time.
- Integration and setup We connect your store through ShipStation, weigh and dimension your products, and load them so rates quote correctly from day one.
- Inventory arrives and gets counted Received, checked against the packing list, put away, and reconciled with you before a single order ships.
- A test batch, then live We ship a small run, you inspect what shows up at your door, and we adjust the pack-out before turning the volume on.
One building, one inventory position
Everything runs out of Thousand Oaks: DTC, wholesale, Amazon prep, packaging, kitting and customer service, from a single stock position. No reconciling two warehouses, and no guessing which one will need the inventory.
Built on ShipStation
We run on ShipStation rather than a proprietary portal you would have to learn. If your store connects to ShipStation — Shopify, Amazon, WooCommerce, BigCommerce, Walmart, TikTok Shop, Etsy, eBay and most others — it connects to us.
The part that is hard to quote
The extra mile is the reason brands stay
Rates are comparable across decent 3PLs. What differs is what happens when something is unusual, urgent, or not in the contract.
Customer service, in the building
Our customer service staff work on site, with your merchandise in front of them. They can handle your customers directly on your behalf, run an enterprise ticketing system, and liaise with your own brand team on anything that needs to come back to you.
We will try the odd request
Hand-assembled launch kits, a handwritten note program, a display that has to be built to a photograph, a same-afternoon shipment for a press appearance. We have done all of these.
We invent things occasionally
The Talking Shipper© — a box that greets the customer who opens it — came out of asking what an unboxing could be. Ask us about it if that is your kind of thing.
International
A home base in the USA for brands from anywhere
Our clients are not local. They come from across the United States and from overseas, and between 20% and 30% of everything we ship leaves the country. We handle outbound international volume through a consolidator, which is generally far more economical than putting each order on a standard international service.
The other half of that is inbound. If you are a brand outside the United States trying to sell into it, you need somewhere here to land your inventory, hold it, and ship from — and somebody in your time zone’s inconvenient hours who will actually answer. We like being that for people. It is one of the more satisfying parts of the job.
Why our location helps importers
- About an hour from the ports of Los Angeles and Long Beach
- Containers delivered, unloaded and inspected without a cross-country leg first
- Amazon prep on imported goods before they ever reach a fulfillment center
- One point of contact who knows your account by name
The wider group
Two sister companies, if you need more than fulfillment
Separate businesses under shared ownership, so a brand can coordinate packaging, fulfillment and selling without assembling three unrelated vendors.
Minimus Products — contract packaging
Co-packing and contract packaging in its own facility, with its own FDA registration and licenses. Useful when a product needs to be filled, assembled or packaged before it can be shipped, or when a kit needs a carton that does not exist yet.
Digital Commerce Agency — TikTok Shop
TikTok Shop management and marketing, with live-selling studios on site. Relevant if you are opening a TikTok Shop channel, or already have one and the content side is the bottleneck rather than the shipping.
Common questions
What order volumes do you handle?
Most of our clients ship hundreds to thousands of orders a day, and that is what the operation is built and staffed for. We have run special projects at 50,000 orders in a single day. We will also take a brand on at 10–20 orders a day if it is on a clear growth path — national networks generally will not — and a client can be entirely B2B as long as the case and pallet volume is equivalent.
Are you FDA-registered?
Yes. Minimus LLC, which operates Minimus Fulfillment, holds its own FDA registration and is registered with the California Department of Public Health for food warehousing, with a separate organic registration. Those are the registrations that let us store and ship food, supplements and certified organic product. We can provide documentation on request. Our sister company, Minimus Products LLC, is a separate contract packager with its own licenses.
Do you require a long-term contract?
No. There is no multi-year term and no lock-in. We would rather keep the account by doing the work well.
What is your order cutoff for same-day shipping?
9:00am Pacific. Orders received by then ship the same business day. We can handle rush orders and adjust the cutoff for specific programs — ask us.
How accurate is your picking?
Our order error rate runs under 1%. On-time shipping tracks the carriers’ own on-time performance, since once a package is scanned out of our building the transit is theirs.
Do you offer customer service?
Yes. Our customer service staff work on site alongside your inventory. They can answer your customers directly on your behalf, run an enterprise ticketing system, and liaise with your own brand team on anything that needs escalating. Because they are in the building, most questions about a shipment get resolved by someone walking over and looking rather than by an email chain.
Can you handle hazmat?
On a limited basis. We can handle product that qualifies as ORM-D. Fully regulated hazmat, alcohol and pharmaceuticals fall outside what we are licensed for. Tell us what the product is and we will confirm before you ship anything.
Do you ship internationally?
Yes — between 20% and 30% of our shipments go international. Outbound international orders move through a consolidator, which is usually far more economical than shipping each order on a standard international service. We also work with brands based outside the United States that need a US base to import into, hold inventory in, and ship from — that is a service we actively want more of.
Which carriers do you use?
FedEx is our primary carrier and we ship on a large national account, so brands get rates they would not qualify for on their own. We also ship USPS, LTL freight for retail and wholesale, and use an international consolidator for orders going outside the United States.
Where are your warehouses?
Our headquarters and main fulfillment operation is at 2610 Conejo Spectrum Street, Thousand Oaks, California — about 38,000 square feet — with additional space at our affiliated packaging company nearby. We also have satellite warehouse space in Zanesville, Ohio, which primarily supports our foodservice distribution business.
Tell us what you ship and we will tell you what it costs.
Send over your order volume, SKU count and product type. You will get a written, line-by-line quote back — not a discovery call that turns into a sales sequence.